How ‘Available’ is Your Estate Agent?

One thing the team here at Ashworths has in common is that we’ve all bought and sold homes in the past. This means we have walked a mile in our clients’ shoes and can see our business from their perspective.

One of the biggest frustrations we had with our individual dealings with estate agents was how hard it was to speak with them. Basic stuff, but very important when you’re making what will probably be the biggest purchase/sale of your life.

I remember when I was in the process of buying my first home and leaving messages for the agent to call me but only getting a response two or three days later.

It was one of the things we vowed to do differently when we started Ashworths.

That’s why we include our mobile numbers on our business cards, so if a client wants to contact us after usual office hours they can.

And it’s also why we’re happy to visit a prospective client’s home in the evening or on the weekend – at a time convenient to them – to conduct a market appraisal and advise them how best to market their home.

In the age of the internet we could have gone down the route of being an online only estate agency, and doing the majority of our work online or via email, or being a traditional high street agent and only making appointments during office hours.

But from our own buying and selling experience we all agreed that being available when our clients need us would help deliver an even better service.

When you instruct an agent to work on your behalf you want there to be trust and rapport. We believe the best way to achieve that is by meeting with and talking to people about their needs, at a time that suits them.

Thanks for reading,


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